Refunds and Cancellations

Cancellation for Professionelle events booked via Professionelle’s website

We understand that plans can change at short notice in the fast-paced lives of professional women (and men)! Therefore, free of charge, we accept transfers of bookings to colleagues, up to two days before an event. To arrange a substitute you must contact us by email at to advise us of the substitute’s name, email and occupation or profession. We do not guarantee to accommodate special dietary requirements at late notice.

For those times you are unable to find a substitute, we have the following cancellation policy:

  • 5 working days or more prior to an event a booking is fully refundable
  • 4 days or fewer prior to event, a booking is not refundable, but transferable to the next  Professionelle event.
  • Refunds will be made by cheque and posted within thirty days of the event date.

Refunds for merchandise sold via Professionelle’s website

At Professionelle, we take pride in our quality products and services and we value our relationship with you. If at any time you feel our products do not meet your needs please return your purchase by following our e-commerce return policy, below, within thirty days of your invoice date.

  • Returns and refunds are only accepted for items purchased via
  • If the goods we have sent are faulty, we will cheerfully meet our obligations under the New Zealand Consumer Guarantee Act to provide a remedy.
  • To make an e-commerce return, please contact Professionelle’s Customer Service via e-mail at  within 30 days of the invoice date. We will issue you a Return Authorisation Number and you can then return the item, with the number, at your leisure.
  • If an item is being returned for a refund, we cannot issue the credit until the item has been inspected.Items must be returned in original condition and including the original packaging.
  • We highly recommended customers use a traceable shipping method for all returned items.
  • Because we ship to our customers worldwide free of charge, we cannot refund your return shipping, handling and insurance charges.